Delivery and Returns
Here is exactly what you get when you order from Manzora. No small print.
Free UK delivery on every order
Every order ships free with Royal Mail Tracked 48. There is no minimum spend.
- Delivery time: 1 to 3 working days from dispatch.
- Dispatch: same day if you order before 5pm Monday to Friday, or before 11am on Saturday. Orders after the cut-off, or on a Sunday or bank holiday, are posted the next working day.
- Tracking: you get an email with your tracking number as soon as your wallet leaves us.
- Where we ship: anywhere in the UK at the same price, including the Scottish Highlands, Northern Ireland, the Isle of Man and the Channel Islands.
Your wallet arrives in a presentation gift box, ready to give.
Need it faster? Royal Mail Tracked 24, £3.50
Choose Royal Mail Tracked 24 at checkout for £3.50. Same dispatch cut-off. Order before the cut-off and it arrives the next working day in the vast majority of cases. Royal Mail delays are rare but outside our control.
Engraving and dispatch
Engraving is free on every wallet. We engrave on site and post the same day, so the cut-off above is the only deadline you need to watch. Christmas last-order dates will be published here as soon as Royal Mail confirms them.
100-day returns on unengraved wallets
You have 100 days from delivery to return an unengraved wallet for a full refund or an exchange. It needs to be unused and in its box.
- How to start a return: call us on 01403 626130 or use the form on our Contact page, and we will confirm the returns address and what to include.
- Return postage: you cover the cost of posting it back, unless the wallet is faulty or we sent the wrong item, in which case we pay.
- Refunds: to your original payment method within 14 days of us receiving the wallet.
Engraved wallets
An engraved wallet is made to your order, so it cannot be returned if you change your mind. Your legal rights are not affected:
- If an engraved wallet is faulty, we repair, replace or refund it and we pay the return postage.
- If we made a mistake in the engraving, we remake it free of charge.
- If the text you entered contained a mistake, we will remake it at cost. Check the engraving on your order confirmation email and tell us straight away if it is wrong.
If something goes wrong
- Your order has not arrived: tell us and we will trace it with Royal Mail. If it is lost we send a replacement or refund you in full.
- It arrived damaged: send us a photo within 14 days and we will replace it at our cost.
- We sent the wrong item: we will send the right one and cover the return of the wrong one.
Manzora Ltd, 10A Middle Street, Horsham, West Sussex, RH12 1NW. Telephone 01403 626130.